Operational efficiency improvement
Operations · Program Coordination · Process Improvement
Conner Roll
Operations Professional
Operations professional based in Cincinnati and New York City with more than 10 years of experience leading teams, coordinating complex workflows, improving service delivery, and managing cross-functional programs. My background spans hospitality, nonprofit, project-based, and regulated environments, with a consistent focus on accountability, communication, process improvement, customer experience, and execution.
- Cincinnati, OH & New York, NY
- 10+ years of professional experience
- B.A. in Communication in progress
Professional Profile
Built around structure, follow-through, and operational execution
My career has centered on bringing order to fast-moving environments. I create structure, manage priorities, track deliverables, communicate clearly across teams, and help organizations move work forward without losing visibility or accountability.
While my most recent position is in a construction-related setting, the strengths I bring are broadly transferable: workflow coordination, compliance tracking, vendor and stakeholder communication, reporting, issue resolution, process improvement, customer service, and team alignment. I am pursuing roles centered on operations rather than construction.
Measured Impact
Results across operations, people, service, and growth
Profitability improvement
Employees supported through training
Presentations and screenings delivered
Core Strengths
What I bring to a non-construction operations role
Business Operations
Own day-to-day workflow coordination, status visibility, documentation, and follow-through across multiple moving parts.
Cross-Functional Leadership
Align internal teams, managers, external partners, vendors, and customers around shared expectations and deadlines.
Process Improvement
Identify bottlenecks, improve workflows, build trackers, and create operating consistency that strengthens accountability.
Reporting & Visibility
Maintain organized records, create status updates, monitor metrics, and surface issues before they become larger problems.
Customer & Stakeholder Experience
Resolve issues professionally, maintain strong communication, and protect service quality in deadline-driven environments.
People & Team Support
Support staffing, training, employee engagement, department coordination, and team execution across diverse environments.
Interactive Career Timeline
Explore the responsibilities behind each role
Select a position to expand the role and see the operating responsibilities, leadership scope, and transferable capabilities behind the title.
Operational Scope
Own workflow coordination, compliance tracking, approvals, document control, vendor communication, reporting, purchasing support, and administrative closeout across multiple concurrent initiatives.
- Build trackers and operating records that improve visibility and accountability.
- Coordinate managers, vendors, agencies, and technical partners around deadlines.
- Identify missing information and schedule risks before they affect delivery.
- Maintain accurate, audit-ready documentation from setup through closeout.
Operational Scope
Directed multi-department operations, staffing, customer experience, service quality, financial execution, performance reporting, and cross-functional process improvement.
- Led initiatives that improved operational efficiency by 15%.
- Improved profitability by 10% through tighter operational execution.
- Built a performance-monitoring system for stronger accountability.
- Raised staff satisfaction by 20% and reduced turnover by 15%.
Operational Scope
Managed budgets, purchasing, production status, logistics, stakeholder communication, field resources, vendor coordination, and issue resolution.
- Kept customers, internal teams, vendors, and field resources aligned.
- Tracked budgets, materials, delivery timing, and operational risks.
- Maintained reporting that supported faster decisions and escalation.
- Resolved cost, schedule, quality, and resource conflicts.
Operational Scope
Managed hotel operations, training, staffing readiness, customer experience, escalation management, workflow improvement, revenue support, and cost control.
- Supported more than 100 employees through training and development.
- Improved revenue by 12% and guest satisfaction by 15%.
- Resolved 90% of complex customer issues within 24 hours.
- Reduced operating expenses by 10% without lowering service quality.
Operational Scope
Coordinated programs, events, volunteers, healthcare professionals, partnerships, educational delivery, reporting, and fundraising support.
- Increased community engagement by 30%.
- Improved volunteer retention by 25%.
- Delivered more than 50 presentations and screenings.
- Supported fundraising efforts tied to a 20% increase in annual donations.
Education
Strengthening the communication and leadership skills behind great operations
My academic work complements my professional background in stakeholder communication, leadership, writing, presentations, team coordination, and organizational problem-solving.
The University of Alabama
Bachelor of Arts in Communication
In Progress
Completing undergraduate coursework while working full time.
How I Operate
My working style is structured, visible, and practical
I work best when priorities are clear, ownership is visible, and people have the information they need to act. I bring structure without overcomplicating the work.
Build structure from ambiguity
I organize scattered information into clear workflows, trackers, priorities, and next steps.
Communicate before it becomes urgent
I surface risks, missing information, and ownership gaps early so teams can respond proactively.
Keep work visible
I use status reporting, documentation, and regular follow-up to maintain accountability.
Solve for the process, not only the problem
I look for repeatable improvements that prevent the same issue from returning.
A Day in My Role
Operating across priorities, people, and information
Select a part of the day to see how I move work forward.
Set priorities
Review deadlines, open items, team needs, and operational risks. Identify what must move today, what needs escalation, and what can wait.
- Review active workstreams and deadlines
- Confirm ownership and next actions
- Identify schedule or resource risks
Operating Principles
Simple rules that keep work moving
Cincinnati ↔ New York City
Rooted in the Midwest, connected to New York
Professionally based in Cincinnati and New York City, I bring a practical, relationship-driven operating style and an interest in opportunities across both markets.
Beyond Work
What keeps me curious, competitive, and connected
Outside of work, I enjoy the same things that shape how I operate professionally: teamwork, strategy, competition, learning, and strong relationships.
Sports & Softball
Team competition, leadership, and the value of showing up prepared.
Music
Classic rock, metal, live music, vinyl, and discovering new artists.
Gaming & Strategy
Video games, tabletop games, and solving problems through strategy.
Travel
Exploring new places, meeting people, and seeing how different environments operate.
Continued Education
Completing a B.A. in Communication while working full time.
Community & Relationships
Staying connected to friends, teams, coworkers, and the communities around me.
Contact
Let’s connect
I am interested in non-construction roles centered on operations, business operations, program coordination, customer experience, team leadership, and process improvement.